The USB hub is simply not detected at all. But please don't panic. All of atolla USB hubs have gone through multi-layers of inspection before shipping and we have the belief that your hub won't break that easy. Browse on, it is likely that any of the below troubleshooting steps will wake the hub up to work correctly.
As the USB 3. Most of the time, when you plug the hub into the USB 3. If the port or connector is dirty, use canned compressed air to blow the dust away.
Don't try any type of wet cleaning solution, including water or wet cloth. If the port is clean but all ports are not detecting the hub, consider the next possibility: driver failure.
The USB 3. By rebooting the computer, you need to turn off the computer completely, unplug the power adapter from the main, or remove the battery from the laptop. Wait 30 seconds to 1 minute before you restart the computer. This will let the motherboard to reboot itself, and the USB driver may work as it should.
If there is an error message popping up, you should find a yellow question mark or exclamation mark in the Device Manager. By this, you will spot the entry related to the USB hub. Cancel Submit.
Nithyananda J. I would suggest you to follow the link. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Nithyananda J's post on February 21, Hi ; This does'nt answer my question.
Therefore, your computer cannot suspend any USB devices that are connected to it, and the USB devices can continue to use power while connected to the computer. Additionally, the Allow the computer to turn off this device to save power check box does not appear on the Power Management tab for the USB root hub. However, sometimes this feature may not correctly wake up the USB device.
Therefore, the USB device is unresponsive when you try to use it. You might want to disable this feature for server products where power management is not important or required. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:. If the DisableSelectiveSuspend registry entry is present, double-click it. If it is not present, create the entry. To create the entry, follow these steps:. Symptoms USB devices attached to the same hub are very slow or completely unresponsive. Cause While multiple devices that are attached to the same hub are going into selective suspend, one of the devices on the hub can receive a wake request.
This is a fresh install and laptop is just a few months old. Look under Chipset in the drivers list and make sure you've installed all the drivers there, rebooting as required between installs.
We are here to assist you. The issue that you've reported seems to be with the chipset drivers not installed in the system. Both codes are on the bottom of your laptop. You can also refer to this link which is a video that shows steps to find the service tag. Yes I have installed all drivers from this page and it hasn't made a difference.
BIOS is also configured for Legacy boot options no secure boot. I have a USB 2. It works fine on an older Dell desktop that only has USB 2. Yeah this is a strange one.
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